Terms and Conditions

1. Agreement and Acceptance

Welcome to Essential Handpiece Repairs ("Company," "we," "us," or "our"), operated from Colorado Springs, Colorado. These Terms and Conditions ("Terms") govern your access to and use of our website www.essentialhandpiecerepairs.com (the "Site"), all services, repairs, sales, and interactions with us.

By accessing the Site, submitting a repair, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, do not use our Site or services.

These Terms contain important limitations on our liability, warranty disclaimers, and dispute resolution provisions. Please read them carefully.

2. Services Overview

We provide dental handpiece repair services (high-speed, low-speed, electric, scalers, and attachments), sales of new/refurbished handpieces and parts, and related support. All services are subject to these Terms, our Privacy Policy, and any specific agreements.

Independent repair service. Essential Handpiece Repairs is an independent repair company. We are not affiliated with, authorized by, or endorsed by any handpiece manufacturer. Brand and model names on our Site are used only to identify the products we repair and belong to their owners. Repairs may be made with original manufacturer (OEM) parts or compatible parts. Repair by an independent service may affect any remaining manufacturer warranty, so check with the manufacturer if your handpiece is still under its warranty.

3. User Accounts and Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for all activities under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Electronic Communications

By using our Site or communicating with us via email, phone, or text, you consent to receive electronic communications. These satisfy any legal requirement for written communications.

5. Repair Process, Estimates, and Payment

• We perform a thorough inspection upon receipt. A detailed repair estimate is provided before any work beyond initial evaluation.
• Diagnostic submissions: if you send a handpiece for evaluation or diagnosis and our inspection finds it operating to the manufacturer's specifications, a diagnostic fee of $62.50 per handpiece will be charged, plus return shipping.
• If you decline the estimate, a $29.00 fee applies plus return shipping.
• Changes after approval: if you approve an estimate and later reduce or cancel any of the approved work, a fee of 20% of the full dollar amount removed from the approved estimate applies to cover parts restocking and the labor to reassemble your handpiece(s).
• Handpieces returned without repair (declined, not approved, or not repairable) are reassembled as closely as possible to how they arrived, but may not be functional.
• Estimates are valid for 30 days.
• If no response is received within 30 days, we will return the item(s) at your expense (shipping + handling fee).
• Payment in full is required before repaired items are shipped back. We accept credit and debit cards through our online invoice. Bank transfers are not accepted.
• By approving an estimate, you agree to pay for the approved work. Disputing a card payment for work you approved and we completed does not cancel what you owe. Unpaid balances may be sent to collections, and you agree to pay reasonable collection costs.
• Prices are subject to change without notice. The price on your approved estimate is the price you pay.
• Prices on our Site do not include sales tax or shipping. Your estimate shows your full cost, including any applicable sales tax and return shipping. If anything changes after you approve, such as a part we find we also need, we will contact you and get your approval before doing the extra work or charging more.
• Replaced parts are discarded after repair unless you ask us to return them when you send in your repair.
• Rush service is available for an additional per-handpiece fee, charged in addition to the repair price. Current rush pricing is shown on our rush service page.
• Rush orders: if your estimate is approved by 12:00 pm Mountain Time, your handpiece is repaired and shipped the next business day. A later approval moves the order back one business day, and the rush fee still applies.
• Rush orders paid by online invoice: payment must be received by 1:00 pm Mountain Time on the day your repair ships. Payments received later ship the next business day.
• Rush timelines depend on delivery by carriers and parts suppliers. Delays caused by carriers or suppliers are outside our control; if a supplier delay causes us to miss the rush timeline, we'll let you know right away.
• Rush return shipping is sent overnight at your expense.
• We reserve the right to refuse repairs that are uneconomical or unsafe.

6. Shipping, Risk of Loss, and Packaging

Risk of loss during outbound shipping transfers to you upon our delivery to the carrier. We use reasonable care in packaging but are not liable for damage during transit.

Shipping Insurance and Carrier Responsibility

Incoming: our free label is a courtesy, not insurance. It includes only the insurance, if any, that USPS automatically provides with it. We don't buy, add or offer extra insurance or declared value. By using our free label, you agree that this built-in coverage is the only coverage on your shipment and that you chose not to buy more. Need more coverage? Skip our free label and ship with your own label, adding whatever insurance you want from USPS or any other carrier, at your own cost. That coverage is between you and the carrier you choose. Outgoing: we return your items with only the insurance, if any, that the carrier includes with the service we use. If you want more coverage on the return trip, you must send us your own prepaid return label, with the insurance you want, before we ship. Once we hand your package to the carrier (UPS, FedEx or USPS), it is in the carrier's care. The carrier, not Essential Handpiece Repairs, is responsible for loss or damage in transit, up to the coverage included with that shipment. If your return package is lost or damaged, we will file the claim with the carrier and pass along any payment we receive.

Inspect your return package on arrival. Report any shipping damage within 3 business days and keep all packaging, or we may be unable to file a carrier claim.

7. Warranties and Disclaimers

Limited Warranty

Scope of Coverage. Our warranty covers only the specific parts we replaced during your repair, together with the labor to install them. It does not extend to components we did not replace — including the handpiece housing or shell, original bearings, turbines, or other parts left in service — even if those components fail after our repair. Coverage periods below apply to replaced parts and associated labor.

• High-speed turbines: 6 months parts and labor (one replacement) or 12 months with paid extension (unlimited replacements during period).
• Low-speed, electric, and attachments: 6 months parts and labor.

Warranty is void if: handpiece was not maintained per manufacturer guidelines, misuse/abuse occurred, or failure is due to parts other than those we replaced.

How to make a warranty claim. Send the handpiece back with a completed Service Request Form noting that it is a warranty repair and including your original invoice number. Ship it with our standard free label or your own label. Claims must be received within the warranty period.

No-Fault Found Diagnostic Fee. Warranty coverage applies to defects in parts or workmanship from a repair we performed. If a handpiece is returned under warranty and our inspection finds that it is operating to the manufacturer's specifications, or that its condition results from normal wear, lubrication or sterilization practices, impact damage, or use of incompatible components rather than a defect in our work, a diagnostic fee of $62.50 per handpiece will be charged. Return shipping is billed as a flat fee on your invoice.

Handpieces We Sell

• Refurbished handpieces carry a 6-month warranty on parts and labor.
• New, unused handpieces in their original packaging may be returned within 14 days of delivery. A 20% restocking fee applies.
• Refurbished and used handpieces are covered by their warranty and are not otherwise returnable.
• You pay return shipping on sales returns.

Critical Medical Device Disclaimer

YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THAT ANY REPAIRED OR PURCHASED HANDPIECE IS FULLY FUNCTIONAL AND SAFE BEFORE USE ON ANY PATIENT.

We make NO REPRESENTATIONS OR WARRANTIES that repaired handpieces (whether using OEM or compatible parts) meet OEM specifications, international standards, or are suitable for clinical use. It is your responsibility to test, sterilize, and confirm proper function before patient use.

ALL SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITH NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC REPAIR OR PRODUCT AT ISSUE. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING LOSS OF PROFITS, PATIENT CLAIMS, OR BUSINESS INTERRUPTION.

9. Uncollected Property and Artisan's Lien

We hold a possessory lien under Colorado law on items in our possession for any unpaid charges. If an item cannot be returned to you (for example, because charges are unpaid or a return shipment comes back to us) and we have not heard from you for at least 30 days, it may be considered abandoned. At least 15 days before we sell or dispose of it, we will mail notice to your last known address by certified mail, return receipt requested. If that notice comes back unclaimed, we will publish it as Colorado law requires. Storage fees of $5 per handpiece per month apply starting 60 days after we first contact you about your repair. You remain responsible for all unpaid charges.

10. Intellectual Property

All content on the Site is our property or licensed to us. You receive a limited, revocable license for personal use only. You may not copy, modify, or commercially exploit our content.

11. Prohibited Uses

You agree not to use the Site or services for any unlawful purpose, to interfere with operations, or to infringe rights.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including attorney fees) arising from your use of services, violation of these Terms, or misuse of repaired equipment.

13. Dispute Resolution

Any disputes shall be resolved by binding arbitration in Colorado under the American Arbitration Association rules. Class actions are waived. Governing law is Colorado. You consent to jurisdiction in Colorado courts if arbitration is unavailable.

14. Termination and Changes

We may terminate access or services at any time. We may update these Terms; continued use constitutes acceptance.

15. Miscellaneous

These Terms constitute the entire agreement. If any provision is invalid, the remainder remains in effect. No waiver of rights. English language controls.

We are not responsible for delays or failures caused by events beyond our reasonable control, including weather, natural disasters, carrier or supplier delays, parts shortages, power or internet outages, or government actions.

16. Contact Us

Essential Handpiece Repairs
Colorado Springs, CO
Phone: (720) 998-2820
Email: info@essentialhandpiecerepairs.com