1. General Policy

Essential Handpiece Repairs does not accept returns for refund or exchange on any products or services unless explicitly stated below.

All sales of new or refurbished handpieces, parts, and equipment are final. Repairs are custom services performed to your specifications and are generally non-refundable.

2. Warranty Repair Returns

We accept handpieces back for warranty repairs only under the limited warranty terms outlined in our Terms and Conditions.

• High-speed turbines: 6 months standard (one replacement) or 12 months with paid extension.
• Low-speed, electric, and attachments: 6 months parts and labor.
• Warranty is void if the handpiece was not properly maintained per manufacturer guidelines or if failure is due to misuse or unrelated parts.

To initiate a warranty claim, contact us with your original repair order details. Approved warranty repairs will be performed at no additional charge (subject to policy limitations).

3. Non-Repairable Items and Refunds

If, after inspection, we determine that a handpiece cannot be repaired (e.g., irreparable damage or uneconomical to repair), and you have already been charged:

• We will notify you promptly.
• You may choose to have the item returned (shipping at your expense) or disposed of.
• A full refund of labor charges may be issued at our discretion. Parts charges (if any) are generally non-refundable.

4. No Refunds for Other Reasons

• Change of mind
• Buyer's remorse
• Minor cosmetic issues
• Items damaged after leaving our facility
• Failure to follow manufacturer maintenance guidelines

All decisions regarding refunds or returns are at the sole discretion of Essential Handpiece Repairs.

5. Procedure for Warranty Claims or Non-Repairable Items

1. Contact us via email or phone with your order/repair number.
2. Provide photos and detailed description of the issue if applicable.
3. Ship the item back using our approved shipping label (if provided) or your own method.
4. We will inspect and respond within a reasonable timeframe.

6. Shipping Costs

You are responsible for all shipping costs associated with returning items for warranty evaluation or any other reason, unless we explicitly agree otherwise in writing.

7. Changes to Policy

We reserve the right to modify this Refund and Return Policy at any time. The version posted on our website at the time of your transaction or claim will apply.

8. Questions

If you have any questions about this policy, please contact us:

Essential Handpiece Repairs
Colorado Springs, CO
Phone: (720) 998-2820
Email: bill@essentialhandpiecerepairs.com